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~isPartOf:"International journal of hospitality management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
723
Konsumentenverhalten
723
Gastronomie
259
Restaurant industry
259
Hotel industry
201
Hotellerie
201
Dienstleistungsqualität
193
Service quality
193
Customer satisfaction
184
Beziehungsmarketing
164
Relationship marketing
164
Emotion
78
Brand management
74
Markenführung
74
Viral marketing
66
Virales Marketing
66
Brand image
61
Markenimage
61
USA
52
United States
52
Food
51
Internet marketing
51
Online-Marketing
51
Lebensmittel
49
Online retailing
42
Online-Handel
42
Coronavirus
41
Confidence
37
Vertrauen
37
Hospitality industry
36
Gastgewerbe
35
Perception
35
Satisfaction
35
Wahrnehmung
35
Customer service
33
Kundenservice
33
Personality psychology
31
Persönlichkeitspsychologie
31
Corporate Social Responsibility
30
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184
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184
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English
184
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Han, Heesup
19
Jang, Soocheong
7
Mattila, Anna S.
6
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lee, Sanghyeop
4
Qu, Hailin
4
Wong, IpKin Anthony
4
Wu, Luorong
4
Xu, Xun
4
Yu, Jongsik
4
Al-Ansi, Amr
3
Bilgihan, Anil
3
Chua, Bee-Lia
3
Hanks, Lydia
3
Hua, Nan
3
Kim, Woo Gon
3
Law, Chun Hung Roberts
3
Line, Nathaniel D.
3
Lu, Lu
3
Song, Hanqun
3
Torres, Edwin N.
3
Wei, Wei
3
Zhang, Zili
3
Ahn, Jiseon
2
Ali, Faizan
2
Altinay, Levent
2
Assaf, A. Georges
2
Bai, Billy
2
Chang, Kuo-Chien
2
Choi, Hyeyoon
2
Gamage, Thilini Chathurika
2
Guchait, Priyanko
2
He, Zeya
2
Huey Chern Boo
2
Kim, Jinkyung Jenny
2
Kim, Seongseop
2
Law, Rob
2
Lehto, Xinran Y.
2
Li, Hengyun
2
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International journal of hospitality management
Journal of retailing and consumer services
319
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
56
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
41
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of internet commerce
23
Marketing intelligence & planning
23
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ECONIS (ZBW)
184
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1
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10
of
184
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1
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
2
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Han, Heesup
;
Kim, Tae Hee
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
Saved in:
3
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
4
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
5
Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup
;
Back, Ki-joon
;
Barrett, Betsy
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
Saved in:
6
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
7
Perceptions of Chinese restaurants in the US : what affects customer satisfaction and behavioral intentions?
Liu, Yinghua
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 338-348
Persistent link: https://www.econbiz.de/10003855796
Saved in:
8
The effects of international fairness on satisfaction and behavioral intentions : mature versus non-mature customers
Namkung, Young
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 397-405
Persistent link: https://www.econbiz.de/10003855821
Saved in:
9
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
10
Examining the role of wine brand love on brand loyalty : a multi-country comparison
Drennan, Judy
;
Bianchi, Constanza
;
Cacho-Elizondo, Silvia
; …
- In:
International journal of hospitality management
49
(
2015
),
pp. 47-55
Persistent link: https://www.econbiz.de/10011377622
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