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Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
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Changing family dynamics : a force of change for the family-resort industry?
Brey, Eric T.; Lehto, Xinran Y. - In: International journal of hospitality management 27 (2008) 2, pp. 241-248
Persistent link: https://www.econbiz.de/10003687487
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Compelling brand storytelling for luxury hotels
Ryu, Kyungin; Lehto, Xinran Y.; Gordon, Susan E.; Fu, … - In: International journal of hospitality management 74 (2018), pp. 22-29
Persistent link: https://www.econbiz.de/10011924585
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Using segmentation to compete in the age of the sharing economy : testing a core-periphery framework
Mody, Makarand Amrish; Suess, Courtney; Lehto, Xinran Y. - In: International journal of hospitality management 78 (2019), pp. 199-213
Persistent link: https://www.econbiz.de/10012012746
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Going back to its roots : can hospitableness provide hotels competitive advantage over the sharing economy?
Mody, Makarand Amrish; Suess, Courtney; Lehto, Xinran Y. - In: International journal of hospitality management 76 (2019) 1, pp. 286-298
Persistent link: https://www.econbiz.de/10011982009
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When family rooms become guest lounges : work-family balance of B&B innkeepers
Li, Yuan; Miao, Li; Zhao, Xinyuan; Lehto, Xinran Y. - In: International journal of hospitality management 34 (2013), pp. 138-149
Persistent link: https://www.econbiz.de/10009766720
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Conceptualizing transformative guest experience at retreat centers
Fu, Xiaoxiao; Tanyatanaboon, Maneenuch; Lehto, Xinran Y. - In: International journal of hospitality management 49 (2015), pp. 83-92
Persistent link: https://www.econbiz.de/10011379953
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Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
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Interpretation of hospitality across religions
Kirillova, Ksenia; Gilmetdinova, Alsu; Lehto, Xinran Y. - In: International journal of hospitality management 43 (2014), pp. 23-34
Persistent link: https://www.econbiz.de/10010427936