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Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia; Gursoy, Dogan; Zhang, Meng - In: International journal of hospitality management 87 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
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Driven by technology or sociality? : use intention of service robots in hospitality from the human-robot interaction perspective
Song, Bo; Zhang, Meng; Wu, Peipei - In: International journal of hospitality management 106 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013383261
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The moderating effect of collectivistic orientation in psychological empowerment and job satisfaction relationship
Fock, Henry; Chiang, Flora; Au, Kevin Y.; Hui, Michael K. - In: International journal of hospitality management 30 (2011) 2, pp. 319-328
Persistent link: https://www.econbiz.de/10008908389
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Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang; Li, Nao; Law, Rob; Huang, Xiankai; … - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014440006