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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~person:"Anderson, Sidney"
~person:"Miles, Grant"
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
The journal of services marketing
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A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
2
Linking servicescape to customer satisfaction : exploring the role of competitive strategy
Miles, Patti
;
Miles, Grant
;
Cannon, Alan
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 772-795
Persistent link: https://www.econbiz.de/10009572748
Saved in:
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