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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~person:"Lönnqvist, Antti"
~person:"Miles, Grant"
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Measuring business excellence : the journal of organizational performance management
1
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Distinctive featres of service performance measurement
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1466-1486
Persistent link: https://www.econbiz.de/10010437788
Saved in:
2
Linking servicescape to customer satisfaction : exploring the role of competitive strategy
Miles, Patti
;
Miles, Grant
;
Cannon, Alan
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 772-795
Persistent link: https://www.econbiz.de/10009572748
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