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Management processes and management's role in customer value creation
Åslund, Anna; Bäckström, Ingela - In: International journal of quality and service sciences 9 (2017) 2, pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
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Is innovation the future of quality management? : searching for signs of quality and innovation management merging
Lilja, Johan; Hansen, David; Fredrikson, Johan; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 232-240
Persistent link: https://www.econbiz.de/10011772059
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Improving the selection of international distribution partners by using quality management methods
Klute-Wenig, Sandra; Rebsch, Svenja; Holzmüller, Hartmut H. - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 241-250
Persistent link: https://www.econbiz.de/10011772068
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Understanding quality - conceptualization of the fundamental concepts of quality
Anttila, Juhani; Jussila, Kari - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 251-268
Persistent link: https://www.econbiz.de/10011772098
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Using anchoring vignettes to study quality management across cultures
Wangwacharakul, Promporn; Poksinska, Bozena Bonnie - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 302-316
Persistent link: https://www.econbiz.de/10011772107
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Building quality culture in higher education
Lycke, Liselott; Tano, Ingrid - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 331-346
Persistent link: https://www.econbiz.de/10011772122
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Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing; He, Zhen; Deng, Yujia; Zhang, Min; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
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Peer review of teaching at the Budapest University of Technology and Economics Faculty of Economic and Social Sciences
Tóth, Zsuzsanna Eszter; Andor, György; Árva, Gábor - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 402-424
Persistent link: https://www.econbiz.de/10011772145
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Quality through accreditation
Lagrosen, Stefan Olof - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 469-483
Persistent link: https://www.econbiz.de/10011772210
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Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter; Bäckström, Ingela; Rönnbäck, Åsa - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 498-518
Persistent link: https://www.econbiz.de/10011772221