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Enhancing the study of Lean transformation through organizational culture analysis
Snyder, Kristen; Ingelsson, Pernilla; Bäckström, Ingela - In: International journal of quality and service sciences 8 (2016) 3, pp. 395-411
Persistent link: https://www.econbiz.de/10011624036
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Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
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From service quality to experience : and back again?
Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
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Management processes and management's role in customer value creation
Åslund, Anna; Bäckström, Ingela - In: International journal of quality and service sciences 9 (2017) 2, pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
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Using anchoring vignettes to study quality management across cultures
Wangwacharakul, Promporn; Poksinska, Bozena Bonnie - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 302-316
Persistent link: https://www.econbiz.de/10011772107
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Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter; Bäckström, Ingela; Rönnbäck, Åsa - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
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Brain integration as a driver for quality management success
Lagrosen, Yvonne; Travis, Frederick T.; Lagrosen, Stefan - In: International journal of quality and service sciences 4 (2012) 3, pp. 253-269
Persistent link: https://www.econbiz.de/10009655251
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The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei; Wu, Pin-hong - In: International journal of quality and service sciences 6 (2014) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
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Collaborating in a health-care process : partner, not customer
Karlsson, Margareta - In: International journal of quality and service sciences 14 (2022) 1, pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
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E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi; Dean, David; Farhani, Iklima - In: International journal of quality and service sciences 16 (2024) 1, pp. 87-102
Persistent link: https://www.econbiz.de/10014514142