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A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki - In: International journal of quality and service sciences 8 (2016) 3, pp. 334-344
Persistent link: https://www.econbiz.de/10011623953
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Enhancing the study of Lean transformation through organizational culture analysis
Snyder, Kristen; Ingelsson, Pernilla; Bäckström, Ingela - In: International journal of quality and service sciences 8 (2016) 3, pp. 395-411
Persistent link: https://www.econbiz.de/10011624036
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Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
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How communicative leadership influences co-workers’ health : a quality management perspective
Bäckström, Ingela; Ingelsson, Pernilla; Johansson, Catrin - In: International journal of quality and service sciences 8 (2016) 2, pp. 143-158
Persistent link: https://www.econbiz.de/10011587061
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Using anchoring vignettes to study quality management across cultures
Wangwacharakul, Promporn; Poksinska, Bozena Bonnie - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 302-316
Persistent link: https://www.econbiz.de/10011772107
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Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter; Bäckström, Ingela; Rönnbäck, Åsa - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
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Brain integration as a driver for quality management success
Lagrosen, Yvonne; Travis, Frederick T.; Lagrosen, Stefan - In: International journal of quality and service sciences 4 (2012) 3, pp. 253-269
Persistent link: https://www.econbiz.de/10009655251
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ISO 9001 in health service sector : a review and future research proposal
Rakhmawati, Tri; Sik, Sumaedi; Astrini, Nidya Judhi - In: International journal of quality and service sciences 6 (2014) 1, pp. 17-29
Persistent link: https://www.econbiz.de/10010351500
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Attitudes toward quality improvement among healthcare professionals : lessons from a hospital-wide quality initiative
Siverbo, Kristian; Eriksson, Henrik; Raharjo, Hendry; … - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 203-212
Persistent link: https://www.econbiz.de/10010404590
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Ethics and lean management : a paradox?
Ljungblom, Mia - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 191-202
Persistent link: https://www.econbiz.de/10010404602