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The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Crostack, Horst-Artur; Kern, Christian; Refflinghaus, Robert - In: International journal of quality and service sciences 2 (2010) 3, pp. 352-368
Persistent link: https://www.econbiz.de/10008758757
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Value creation in international higher education: the role of boundary spanning in university-industry collaboration
Vauterin, Johanna Julia; Linnanen, Lassi; Marttila, Esa - In: International journal of quality and service sciences 4 (2012) 3, pp. 283-298
Persistent link: https://www.econbiz.de/10009655246
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Role configurations in the service provision process : empirical insights into co-creation of value
Siltaloppi, Jaakko; Nenonen, Suvi - In: International journal of quality and service sciences 5 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10009768460