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The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay; Mathew, Sonia; Rejikumar G.; Chacko, Dony Peter - In: International journal of quality and service sciences 14 (2022) 1, pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
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Collaborating in a health-care process : partner, not customer
Karlsson, Margareta - In: International journal of quality and service sciences 14 (2022) 1, pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
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Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus - In: International journal of quality and service sciences 14 (2022) 1, pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
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Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet; Jaiswal, Deepak; Kant, Rishi - In: International journal of quality and service sciences 14 (2022) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
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Dimensions and outcomes of electronic service quality in the GCC countries
Thanasi-Boçe, Marsela; Kulaki, Atik - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 239-258
Persistent link: https://www.econbiz.de/10014432471
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The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan; Quynh Huong Nguyen; Phuong Thao Tran; … - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
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Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness
Natarajan, Thamaraiselvan; Raghavan, Deepak Ramanan Veera - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
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Improving service quality through customer feedback : the case of NPS in IBM's training services
Ziegler, Alexander; Peisl, Thomas; Raeside, Robert - In: International journal of quality and service sciences 15 (2023) 2, pp. 190-203
Persistent link: https://www.econbiz.de/10014380815
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Leadership and service quality in higher education : the case of the Technological Educational Institute of Larissa
Trivellas, Panagiotis; Dargenidou, Dimitra - In: International journal of quality and service sciences 1 (2009) 3, pp. 294-310
Persistent link: https://www.econbiz.de/10003917510
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A simplified lean method to capture customer voice
Teehan, Robert; Tucker, Walter - In: International journal of quality and service sciences 2 (2010) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10003996738