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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De; Petzer, Daniel J.; Svari, Sander; … - In: International journal of quality and service sciences 5 (2013) 2, pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
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Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs
Slåtten, Terje; Svensson, Göran; Sværi, Sander - In: International journal of quality and service sciences 3 (2011) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10009890297
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Teleological approaches from complexity sciences in services : framework, illustration andproposition
Svensson, Göran; Padin, Carmen - In: International journal of quality and service sciences 4 (2012) 3, pp. 224-237
Persistent link: https://www.econbiz.de/10010039054
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Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs
Slåtten, Terje; Svensson, Göran; Sværi, Sander - In: International journal of quality and service sciences 3 (2011) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10009405150
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Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.; Petzer, Daniel J.; Svari, Sander; … - In: International journal of quality and service sciences 5 (2013) 2, pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
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Teleological approaches from complexity sciences in services : framework, illustration and proposition
Svensson, Göran; Padin, Carmen - In: International journal of quality and service sciences 4 (2012) 3, pp. 224-237
Persistent link: https://www.econbiz.de/10009655258
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A sustainable business model in services : an assessment and validation
Høgevold, Nils M.; Svensson, Göran; Padin, Carmen - In: International journal of quality and service sciences 7 (2015) 1, pp. 17-33
Persistent link: https://www.econbiz.de/10011300155
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Understanding negative emotions in services through teleological actions
Padin, Carmen; Svensson, Göran - In: International journal of quality and service sciences 9 (2017) 1, pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
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Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen; Padin, Carmen; Sosa Varela, Juan Carlos - In: International journal of quality and service sciences 8 (2016) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10011558917