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Special issue from QUIS 9 : [... QUIS 9 (Quality in Services) held at Karlstad University, Sweden in 15 - 18 June 2004]
Gustafsson, Anders (contributor) - In: International journal of service industry management : IJSIM Vol. 16, nr. 2 (2005)
Persistent link: https://www.econbiz.de/10004866882
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The role of quality practices in service organizations
Gustafsson, Anders; Nilsson, Lars; Johnson, Michael D. - In: International journal of service industry management : IJSIM 14 (2003) 2, pp. 232
Persistent link: https://www.econbiz.de/10007105924
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Customer focused service development in practice - A case study at Scandinavian Airlines System (SAS)
Gustafsson, Anders; Ekdahl, Fredrik - In: International journal of service industry management : IJSIM 10 (1999) 4, pp. 344-358
Persistent link: https://www.econbiz.de/10007121295
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Defining relationship quality for customer-driven business development: A housing-mortgage company case
Roos, Inger; Gustafsson, Anders; Edvardsson, Bo - In: International journal of service industry management : IJSIM 17 (2006) 2, pp. 207
Persistent link: https://www.econbiz.de/10007095016
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The role of customer clubs in recent telecom relationships
Roos, Inger; Gustafsson, Anders; Edvardsson, Bo - In: International journal of service industry management : IJSIM 16 (2005) 5, pp. 436-454
Persistent link: https://www.econbiz.de/10007097168
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QUIS 9 symposium - service excellence in management
Gustafsson, Anders - In: International journal of service industry management : IJSIM 16 (2005) 2, pp. 133-134
Persistent link: https://www.econbiz.de/10007098495
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Service portraits in service research: a critical review
Edvardsson, Bo; Gustafsson, Anders; Roos, Inger - In: International journal of service industry management : IJSIM 16 (2005) 1, pp. 107
Persistent link: https://www.econbiz.de/10007099094