The role of quality practices in service organizations
| Year of publication: |
2003
|
|---|---|
| Authors: | Gustafsson, Anders ; Nilsson, Lars ; Johnson, Michael D. |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 14.2003, 2, p. 232
|