The Importance of Reliability and Customization from Goods to Services
| Year of publication: |
2003
|
|---|---|
| Authors: | Johnson, Michael D. ; Nilsson, Lars |
| Published in: |
Quality management journal : QMJ. - Milwaukee, Wis. : ASQC, ISSN 1068-6967, ZDB-ID 12271081. - Vol. 10.2003, 1, p. 8-19
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