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~isPartOf:"International journal of services and operations management"
~person:"Dabestani, Reza"
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Data envelopment analysis
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Dienstleistungsqualität
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Dabestani, Reza
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International journal of services and operations management
International journal of productivity and quality management : IJPQM
3
International journal of quality & reliability management
2
International Journal of Financial Services Management
1
International journal of financial services management : IJFSM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
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2
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
3
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
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