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~isPartOf:"International journal of services and operations management"
~subject:"customer satisfaction"
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customer satisfaction
Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
Industrie
53
Manufacturing industries
53
Quality management
41
Qualitätsmanagement
41
India
40
Indien
40
service quality
34
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
22
Relationship marketing
22
Lieferkette
18
Performance measurement
18
Performance-Messung
18
Supply chain
18
Dienstleistungssektor
15
Service industry
15
Lean Production
13
Lean production
13
AHP approach
11
AHP-Verfahren
11
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
SERVQUAL
10
Supplier relationship management
10
Business process management
9
Factor analysis
9
Faktorenanalyse
9
Gesundheitswesen
9
Health care system
9
Lean Management
9
Lean management
9
Prozessmanagement
9
Bank
8
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15
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Adams, Samuel
1
Adeinat, Iman M.
1
Adil, Mohd
1
Allada, Vijaya Kameswari
1
Amnuay Saengnoree
1
Amponsah, Christian Tabi
1
Babayof, Ladan
1
Bhaskar, N. Udaya
1
Chen, Lisa Y.
1
Devi, P. Uma Maheswari
1
Dubey, Rameshwar
1
Ebrahimi, Mohsen
1
Ganesan, P.
1
Gregg, Charles
1
Gupta, Atul
1
Heidari, Mojtaba
1
Krishnamoorthy, V.
1
Moghaddasi, Naser
1
Nazeri, Ali
1
Patcharanan Klankaew
1
Prakash, N.
1
Ranjha, Hussain
1
Rao, B. Sankara
1
Rehan, Muhammad
1
Salmi Mohd Isa
1
Shahin, Arash
1
Shaian Kiumarsi
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Shekhar, B. Raja
1
Somasundaram, R.
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Soofifard, Rahman
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Sridhar, M.
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
15
Cogent business & management
14
The service industries journal
13
Total quality management & business excellence
13
International journal of services, economics and management
12
Journal of hospitality marketing & management
12
Services marketing quarterly
11
International journal of electronic marketing and retailing : IJEMR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
International journal of business information systems : IJBIS
7
Cogent Business & Management
6
International journal of business excellence : IJBEX
6
International journal of electronic customer relationship management : IJECRM
6
International journal of services and operations management : IJSOM
6
Journal for global business advancement : JGBA
6
Journal of Contemporary Issues in Business and Government
6
Journal of service research : JSR
6
Quality management journal : QMJ
6
Administrative Sciences : open access journal
5
Global business review
5
International journal of business and globalisation : IJBG
5
International journal of business excellence
5
International journal of business innovation and research
5
International journal of business innovation and research : IJBIR
5
Journal of travel and tourism marketing
5
Nepalese journal of finance : a publication of Uniglobe College
5
The international review of retail, distribution and consumer research
5
International Journal of Financial Services Management
4
International journal of financial services management : IJFSM
4
International journal of production research
4
International journal of services technology and management
4
Journal of business economics and management
4
Journal of industrial engineering and management : JIEM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Journal of strategic marketing
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
MPRA Paper
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
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ECONIS (ZBW)
15
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1
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
2
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
3
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
4
Does ownership matter in service quality?
Adeinat, Iman M.
;
Gregg, Charles
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011886152
Saved in:
5
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
6
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
7
Service quality and customer satisfaction in public transport operations
Amponsah, Christian Tabi
;
Adams, Samuel
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 531-549
Persistent link: https://www.econbiz.de/10011636649
Saved in:
8
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
9
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Saved in:
10
Antecedents of customer satisfaction and purchase intention with mobile shopping system use
Chen, Lisa Y.
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10010127947
Saved in:
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