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~isPartOf:"International journal of services and operations management"
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International journal of services and operations management
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International journal of quality & reliability management
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A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
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