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An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.; Akroush, Mamoun N.; Abu-Lail, Bayan N. - In: International journal of services and operations management 9 (2011) 4, pp. 453-490
Persistent link: https://www.econbiz.de/10009868945
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The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence
Akroush, Mamoun N.; Abu-ElSamen, Amjad A.; Jaradat, … - In: International journal of services and operations management 10 (2011) 2, pp. 168-198
Persistent link: https://www.econbiz.de/10009868958
Cover Image
An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.; Akroush, Mamoun N.; Abu-Lail, Bayan N. - In: International journal of services and operations management 9 (2011) 4, pp. 453-490
Persistent link: https://www.econbiz.de/10009306309
Cover Image
The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence
Akroush, Mamoun N.; Abu-ElSamen, Amjad A.; Jaradat, … - In: International journal of services and operations management 10 (2011) 2, pp. 168-198
Persistent link: https://www.econbiz.de/10009313090