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An empirical analysis on the impact of risk on customer loyalty in electronic commerce
Ramanathan, Ramakrishnan - In: International journal of services and operations management 9 (2011) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10009868937
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An empirical analysis on the impact of risk on customer loyalty in electronic commerce
Ramanathan, Ramakrishnan - In: International journal of services and operations management 9 (2011) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10009270121
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Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng; Ramanathan, Ramakrishnan; Ramanathan, Usha - In: International journal of services and operations management 8 (2011) 4, pp. 418-432
Persistent link: https://www.econbiz.de/10009868924
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Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng; Ramanathan, Ramakrishnan; Ramanathan, Usha - In: International journal of services and operations management 8 (2011) 4, pp. 418-432
Persistent link: https://www.econbiz.de/10009153479