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~isPartOf:"International journal of services and standards"
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International journal of services and standards
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Levels of analysis issues relevant in the assessment of information systems service quality
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
International journal of services and standards
4
(
2008
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10009867317
Saved in:
2
SERVQUAL dimensionality : an investigation of presentation order effect
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009867380
Saved in:
3
SERVQUAL dimensionality : an investigation of presentation order effect
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009245090
Saved in:
4
Levels of analysis issues relevant in the assessment of information systems service quality
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
International journal of services and standards
4
(
2008
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10003630214
Saved in:
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