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~isPartOf:"International journal of services technology and management"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Dienstleistungsqualität"
~subject:"Public services"
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Dienstleistungsqualität
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International journal of services technology and management
Manufacturing & service operations management : M & SOM
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
8
Public management review
6
International journal of business information systems : IJBIS
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of quality & reliability management
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The journal of services marketing
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International journal of business excellence
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International journal of services, economics and management
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International review on public and non-profit marketing
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LISS 2012 ; Vol. 2
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OECD Digital Government Studies
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Telecommunications policy : the international journal of digital economy, data sciences and new media
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Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
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China development review
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European review of service economics and management
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International journal of economic perspectives : IJEP
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International journal of electronic business
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of productivity and quality management : IJPQM
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International journal of public sector management : IJPSM
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Journal of internet commerce
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Kunden und Markt im Fokus : mit Marketingcontrolling zum Erfolg
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Schriften zur Modernisierung von Staat und Verwaltung
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Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp
;
Araghi, Mojtaba
;
Baron, Opher
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
4
,
pp. 674-691
Persistent link: https://www.econbiz.de/10011770629
Saved in:
2
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
3
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
4
Electronic governance service quality : a study in the state of Odisha
Patra, Prasant Kumar
;
Ray, Arun Kumar
;
Padhy, Ramakrushna
; …
- In:
International journal of services technology and management
21
(
2015
)
4/5/6
,
pp. 238-251
Persistent link: https://www.econbiz.de/10011547675
Saved in:
5
Service innovation activities in e-government initiatives : the Taiwan experience
Cheng, Li-hung
;
Wen, Chao-Tung
;
Li, Eldon Yu-zen
;
Lin, Ta-yi
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 54-71
Persistent link: https://www.econbiz.de/10009657656
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