This paper analyzes national and regional efficiency and total factor productivity of Spanish hotels. The nonparametric frontier DEA methodology has been used to assess the levels of efficiency of the hotel firms and Malmquist indices to estimate the productive change in the period 2001-2008....

In recent years, the market for on-demand CRM applications suffered especially in the segment of small and medium companies because of the concerns about the cost and the complexity of on request implementations. CRM on demand is a good choice for companies that want to implement standard...

As companies rely on people to cope with the current world economic crisis and with competition, in general, academics and practitioners specialists continue the research to find the answer to the classic question „what drives us?”. The latest discoveries regarding the implications of...