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Comparing customer satisfaction across industries and countries

Johnson, Michael D.; Herrmann, Andreas; Gustafsson, Anders - In: Journal of Economic Psychology 23 (2002) 6, pp. 749-769

Persistent link: https://www.econbiz.de/10005299545

The impact of mimicry on sales - Evidence from field and lab experiments

Herrmann, Andreas; Rossberg, Nadja; Huber, Frank; … - In: Journal of Economic Psychology 32 (2011) 3, pp. 502-514

A buyer's observation that one or more people are consuming a product can lead that buyer to consume the product as well. The evidence supporting unconscious and unintentional (automatic) mimicry of consumption suggests that it is a pervasive and robust phenomenon. However, up until now most...

Persistent link: https://www.econbiz.de/10009194961

Price knowledge and search behavior for habitual, low involvement food purchases

Kujala, Jouni T.; Johnson, Michael D. - In: Journal of Economic Psychology 14 (1993) 2, pp. 249-265

Persistent link: https://www.econbiz.de/10005383267

Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans

Johnson, Michael D.; Nader, Georg; Fornell, Claes - In: Journal of Economic Psychology 17 (1996) 2, pp. 163-182

Persistent link: https://www.econbiz.de/10005383432

Differentiation as a basis for explaining customer satisfaction across industries

Fornell, Claes; Johnson, Michael D. - In: Journal of Economic Psychology 14 (1993) 4, pp. 681-696

Persistent link: https://www.econbiz.de/10005388543

The effect of two trading institutions on price expectations and the stability of supply-response lag markets

Johnson, Michael D.; Plott, Charles R. - In: Journal of Economic Psychology 10 (1989) 2, pp. 189-216

Persistent link: https://www.econbiz.de/10005299739

Compatibility effects in evaluations of satisfaction and loyalty

Auh, Seigyoung; Johnson, Michael D. - In: Journal of Economic Psychology 26 (2005) 1, pp. 35-57

Persistent link: https://www.econbiz.de/10005317036

A framework for comparing customer satisfaction across individuals and product categories

Johnson, Michael D.; Fornell, Claes - In: Journal of Economic Psychology 12 (1991) 2, pp. 267-286

Persistent link: https://www.econbiz.de/10005323115