Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans
| Year of publication: |
1996
|
|---|---|
| Authors: | Johnson, Michael D. ; Nader, Georg ; Fornell, Claes |
| Published in: |
Journal of Economic Psychology. - Elsevier, ISSN 0167-4870. - Vol. 17.1996, 2, p. 163-182
|
| Publisher: |
Elsevier |