Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Michael D. Johnson ; Georg Nader ; Claes Fornell
| Year of publication: |
1996
|
|---|---|
| Authors: | Johnson, Michael D. |
| Other Persons: | Nader, Georg (contributor) ; Fornell, Claes (contributor) |
| Published in: |
Journal of economic psychology : research in economic psychology and behavioral economics. - Amsterdam [u.a.] : Elsevier, ISSN 0167-4870, ZDB-ID 865181-4. - Vol. 17.1996, 2, p. 163-182
|
| Subject: | Konsumentenverhalten | Consumer behaviour | Marktforschung | Market research | Erwartungsbildung | Expectation formation | Kredit | Credit | Schweden | Sweden |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001204998