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With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares
de Ruyter, Ko; Wetzels, Martin - In: Journal of Economic Psychology 21 (2000) 4, pp. 387-409
Persistent link: https://www.econbiz.de/10005383284
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The role of self- and group-efficacy in moderated group chat
van Dolen, Willemijn; de Ruyter, Ko; Carman, James - In: Journal of Economic Psychology 27 (2006) 3, pp. 324-343
Persistent link: https://www.econbiz.de/10005383295
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On the complex nature of patient evaluations of general practice service
de Ruyter, Ko; Wetzels, Martin - In: Journal of Economic Psychology 19 (1998) 5, pp. 565-590
Persistent link: https://www.econbiz.de/10005388560
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The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation
van Birgelen, Marcel; de Ruyter, Ko; Wetzels, Martin - In: Journal of Economic Psychology 24 (2003) 6, pp. 763-783
Persistent link: https://www.econbiz.de/10005108663
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The role of corporate image and extension similarity in service brand extensions
de Ruyter, Ko; Wetzels, Martin - In: Journal of Economic Psychology 21 (2000) 6, pp. 639-659
Persistent link: https://www.econbiz.de/10005299596
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The role of value in the delivery process of hospitality services
Lemmink, Jos; de Ruyter, Ko; Wetzels, Martin - In: Journal of Economic Psychology 19 (1998) 2, pp. 159-177
Persistent link: https://www.econbiz.de/10005299704
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The effect of humor in electronic service encounters
Dolen, Willemijn M. van; de Ruyter, Ko; Streukens, Sandra - In: Journal of Economic Psychology 29 (2008) 2, pp. 160-179
By means of an experimental design, we investigate the moderating effect of humor on the interplay between process and outcome in terms of customer evaluations of the electronic service encounter. We conclude that a favorable process mitigates an unfavorable outcome in terms of enjoyment,...
Persistent link: https://www.econbiz.de/10005183710
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Merging service quality and service satisfaction. An empirical test of an integrative model
de Ruyter, Ko; Bloemer, Jose; Peeters, Pascal - In: Journal of Economic Psychology 18 (1997) 4, pp. 387-406
Persistent link: https://www.econbiz.de/10005323220