Purpose: With the ever-expanding online shopping, electronic word-of-mouth (eWOM) has become a significant factor affecting the consumer decision-making behaviour. This is specially the case when considering Generation Y (Millennials), who are old enough to be independent buyers and young to be...

Purpose: The purpose of this paper is to help in providing a better understanding on knowledge sharing amongst academics in higher education institutions (HEIs). The aim of this study is realized by profiling existing literature to understand the determinants of knowledge sharing, research...

Purpose – The increase in business process management projects in the past decade has seen an increase in demand for business process modelling (BPM) techniques. A rapidly growing aspect of BPM is the use of workflow management systems to automate routine and sequential processes. Workflows...

Purpose – The purpose of this paper is to address the problem of designing artificial complex adaptive systems, like information systems and organisations, by developing a proof‐of‐concept conceptual proto‐agent model. Design/methodology/approach – The paper develops an exploratory...

Purpose – The purpose of this paper is to develop a generic framework for hybrid (integrated deployment of system dynamics and discrete event simulation) simulation which can be applied in the healthcare domain. Design/methodology/approach – As hybrid simulation in an organisational context...

Purpose – Healthcare (HC) utilizes informatics to provide its services through information technology (IT) where social network is a promising initiative to aid medical decision-making (DM) quality. Even though HC is a globally expensive investment and a complex service-oriented industry, it...

Purpose – The purpose of this paper is to discuss in depth the factors that lead to misalignment between the project management (PM) and the business strategy by investigating four case studies in the telecommunications industry in Saudi Arabia. Design/methodology/approach – Due to the...