Process redesign is not always successful and is almost always accompanied by pain or at least unpleasant side effects. Many companies have undertaken reengineering efforts only to abandon them with little or no positive results. As important as it is to understand how to reengineer, it is...

Recognizing that technology can help expand opportunities for American children, the Clinton Administration has made an unprecedented commitment to bringing technology into the classroom. As technology flows ever faster into the nation’s schools, many administrators are facing a range of...

In a few years, the Internet has gone from being the communication tool of scientists to a primary route of information exchange for everyone, from fashion designers to financial analysts. The Internet and its related services create an interactive working environment for users. Through the...