The implementation of quality programmes often leads to major change within an organization. However, the nature and … manage major change. Traces the development and evolution of the quality management paradigm, including the resistance of the …, quality programme research occurred outside areas familiar to the organizational behaviour researcher. Second, pressure was …

. Design/methodology/approach – The article is based on a longitudinal case study of the introduction of lean in a large …

Purpose Recent studies suggest that the implementation of Lean will only be successful when aligned with organizational … culture (OC). The purpose of this paper is to understand an Ideal Lean Culture (ILC) in the Brazilian context. Design … implementation of Lean programs in organizations operating in different industry segments in Brazil. Findings The results show that …

Quality programmes have become an increasingly popular arena for organizational and managerial practice. Some attribute … this growing focus to the notion that quality programmes are, and will be, key competitive determinants of the 1990s. Yet …, relatively little scientific knowledge can be found in the literature. Reviews and summarizes nine quality programmes. The …

process of employee participation at all levels of the firm. Stresses that quality, productivity and organizational health are …

program. Six sigma is an approach to organizational change that incorporates elements of total quality management, business …