Kim, Jiyoung; Kim, Hae-Ryong; Lacey, Russell; Suh, Jaebeom - In: Journal of Service Theory and Practice 28 (2018) 4, pp. 507-523
Purpose: The purpose of this paper is to investigate how frontline service employees’ (FSEs) perceptions of corporate social responsibility (CSR) can enhance meaningful work perceptions as well as help alleviate FSEs’ perceptions of verbal dysfunctional customer behavior....
