Quratulain, Samina; Ejaz, Aqsa; Khan, Abdul Karim - In: Journal of Service Theory and Practice 31 (2021) 5, pp. 738-755
Purpose: The purpose of this research is to examine frontline employees' self-monitoring personality as an antecedent of their emotional exhaustion and how supervisor-rated performance mediates this relationship. In addition, the authors explored the moderating role of perceived competitive...