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How do Asia's two most important consumer markets differ? : Japanese–Chinese differences in customer satisfaction and its formation
Frank, Björn; Abulaiti, Gulimire; Torrico, Boris Herbas; … - In: Journal of business research : JBR 66 (2013) 12, pp. 2397-2405
Persistent link: https://www.econbiz.de/10010209687
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Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang; Chen, Li-Fei; Chang, Chao-Chin; Chiu, … - In: Journal of business research : JBR 69 (2016) 8, pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
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Multilevel environment induced impulsive gambling
Wong, IpKin Anthony; Prentice, Catherine - In: Journal of business research : JBR 68 (2015) 10, pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
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Easy to please or hard to impress : elucidating consumers' innate satisfaction
Pamirleanu, Nadia; Chennamaneni, Pavan Rao; Krishen, … - In: Journal of business research : JBR 69 (2016) 5, pp. 1914-1918
Persistent link: https://www.econbiz.de/10011451594
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The critical role of customer forgiveness in successful service recovery
Harrison-Walker, L. Jean - In: Journal of business research : JBR 95 (2019), pp. 376-391
Persistent link: https://www.econbiz.de/10011980198
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The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine; Russell-Bennett, Rebekah; Mulcahy, Rory - In: Journal of business research : JBR 99 (2019), pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
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"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Journal of business research : JBR 103 (2019), pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
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Outcomes of entrepreneurship education in China : a customer experience management perspective
Dou, Xinhua; Zhu, Xiajing; Zhang, Jason Q.; Wang, Jie - In: Journal of business research : JBR 103 (2019), pp. 338-347
Persistent link: https://www.econbiz.de/10012104259
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The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery
Wolter, Jeremy S.; Bacile, Todd J.; Smith, Jeffery S.; … - In: Journal of business research : JBR 104 (2019), pp. 233-246
Persistent link: https://www.econbiz.de/10012105015
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Servicescape irritants and customer satisfaction : the moderating role of shopping motives and involvement
Démoulin, Nathalie; Willems, Kim - In: Journal of business research : JBR 104 (2019), pp. 295-306
Persistent link: https://www.econbiz.de/10012105031