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Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
Paluch, Stefanie; Wünderlich, Nancy V. - In: Journal of business research : JBR 69 (2016) 7, pp. 2424-2431
Persistent link: https://www.econbiz.de/10011491008
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Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria; Kowalkowski, Christian; Biggemann, Sergio - In: Journal of business research : JBR 69 (2016) 7, pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
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Let them all eat cake : providing VIP services without the cost of exclusion for non-VIP customers
Fombelle, Paul W.; Sirianni, Nancy J.; Goldstein, Noah J.; … - In: Journal of business research : JBR 68 (2015) 9, pp. 1987-1996
Persistent link: https://www.econbiz.de/10011384222
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Investigating the service brand : a customer value perspective
Brodie, Roderick J.; Whittome, James R. M.; Brush, … - In: Journal of business research : JBR 62 (2009) 3, pp. 345-355
Persistent link: https://www.econbiz.de/10003840062
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Mature consumers speak : insights on information search and self-efficacy for service purchases
Nasco, Suzanne A.; Hale, Dena; Thomas, Meredith - In: Services marketing quarterly 33 (2012) 2, pp. 119-137
Persistent link: https://www.econbiz.de/10009553111
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The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.; Vowles, Nicole S.; Black, Gregory S. - In: Services marketing quarterly 34 (2013) 4, pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
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Enabling service innovation : a dynamic capabilities approach
Kindström, Daniel; Kowalkowski, Christian; Sandberg, Erik - In: Journal of business research : JBR 66 (2013) 8, pp. 1063-1073
Persistent link: https://www.econbiz.de/10009756195
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Special section: Anatomy of service innovation
O'Cass, Aron (contributor) - In: Journal of business research : JBR 66 (2013) 8, pp. 1060-1167
Persistent link: https://www.econbiz.de/10009756204
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Service innovation : inward and outward related activities and cooperation mode
Hidalgo Nuchera, Antonio; D'Alvano, Luigi - In: Journal of business research : JBR 67 (2014) 5, pp. 698-703
Persistent link: https://www.econbiz.de/10010363390
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Visual antecedents of patronage : personal and professional items in the servicescape
Dean, Dwane H. - In: Services marketing quarterly 35 (2014) 1, pp. 68-83
Persistent link: https://www.econbiz.de/10010346089