Narrow search
Showing 1 - 10 of 95
Cover Image
Client dependence : a boon or bane for vendor innovation? : a competitive mediation framework in IT outsourcing
Gopalakrishnan, Shanthi; Zhang, Haisu - In: Journal of business research : JBR 103 (2019), pp. 407-416
Persistent link: https://www.econbiz.de/10012104287
Cover Image
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush; Jain, Kokil; Kingshott, Russel P. J.; … - In: Journal of business research : JBR 121 (2020), pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Cover Image
Inertia, boredom, and complacency in business-to-business relationships : identifying and interpreting antecedents and manifestations
Vafeas, Mario; Hughes, Tim - In: Journal of business research : JBR 130 (2021), pp. 210-220
Persistent link: https://www.econbiz.de/10012544830
Cover Image
Business-to-business salespeople and political skill : relationship building, deviance, and performance
Good, Megan C.; Schwepker, Charles H. <Jr.> - In: Journal of business research : JBR 139 (2022), pp. 32-43
Persistent link: https://www.econbiz.de/10013194145
Cover Image
The maturity of relationship management and firm performance : a step toward relationship management middle-range theory
Deszczyński, Bartosz; Beręsewicz, Maciej - In: Journal of business research : JBR 135 (2021), pp. 358-372
Persistent link: https://www.econbiz.de/10012647878
Cover Image
Influence of functional conflicts on marketing capability in channel relationships
Tang, Thuong Phat; Fu, Xiaorong; Xie, Qinghong - In: Journal of business research : JBR 78 (2017), pp. 252-260
Persistent link: https://www.econbiz.de/10011736340
Cover Image
Expressing and defining self and relationships through everyday shopping experiences
Compeau, Larry D.; Monroe, Kent B.; Grewal, Dhruv; … - In: Journal of business research : JBR 69 (2016) 3, pp. 1035-1042
Persistent link: https://www.econbiz.de/10011440075
Cover Image
The impact of positive and negative emotions on loyalty intentions and their interactions with customer equity drivers
Ou, Yi-Chun; Verhoef, Peter C. - In: Journal of business research : JBR 80 (2017), pp. 106-115
Persistent link: https://www.econbiz.de/10011771450
Cover Image
Why do banks retain unprofitable customers? : a customer lifetime value real options approach
Méndez Suárez, Mariano; Crespo-Tejero, Natividad - In: Journal of business research : JBR 122 (2021), pp. 621-626
Persistent link: https://www.econbiz.de/10012420452
Cover Image
Why does customer co-creation improve new travel product performance?
Tseng, Fang-Mei; Chiang, Lan-Lung - In: Journal of business research : JBR 69 (2016) 6, pp. 2309-2317
Persistent link: https://www.econbiz.de/10011472277