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The role of buyer trust in outsourced CRM : its influence on organizational learning and performance
Brockman, Beverly K.; Park, Jeong Eun; Morgan, Robert M. - In: Journal of business-to-business marketing 24 (2017) 3, pp. 201-219
Persistent link: https://www.econbiz.de/10011763042
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Buyer-seller relationships of the dental devices industry in Taiwan : perspective of relationship
Wang, Yi-Sheng - In: Journal of business-to-business marketing 25 (2018) 3, pp. 169-186
Persistent link: https://www.econbiz.de/10011917200
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Business-to-Business communication in a dynamic environment : a systematic adductive analysis referring to ramp-up management
Gesell, Claudia; Glas, Andreas; Eßig, Michael - In: Journal of business-to-business marketing 25 (2018) 4, pp. 339-355
Persistent link: https://www.econbiz.de/10011956320
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Impact of CRM technology on sales process behaviors : empirical results from US, Europe, and Asia
Rodriguez, Michael; Peterson, Robert M.; Krishnan, … - In: Journal of business-to-business marketing 25 (2018) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10011847802
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Trusting and monitoring business partners throughout the relationship life cycle
Kusari, Sanjukta; Hoeffler, Steve; Iacobucci, Dawn - In: Journal of business-to-business marketing 20 (2013) 3, pp. 119-138
Persistent link: https://www.econbiz.de/10010187441
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Communicating competency in references : a qualitative analysis of the utilization of references in mechanical engineering
Kilian, Thomas; Greuling, Kathrin; Hennigs, Nadine - In: Journal of business-to-business marketing 20 (2013) 2, pp. 65-79
Persistent link: https://www.econbiz.de/10009760638
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A reconceptualization of manufacturers' service strategies
Raddats, Chris; Kowalkowski, Christian - In: Journal of business-to-business marketing 21 (2014) 1, pp. 19-34
Persistent link: https://www.econbiz.de/10010343529
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Operationalizing trust, reliance, and dependence in business relationships : responding to the ongoing naming and cross-level problems
Jiang, Zhizhong; Shiu, Eric; Henneberg, Stephen; … - In: Journal of business-to-business marketing 20 (2013) 4, pp. 193-225
Persistent link: https://www.econbiz.de/10010228318
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Does loyalty make customers blind? : the impact of relationship quality on channel members' attributions and behaviors following negative critical incidents
Vidal, David - In: Journal of business-to-business marketing 19 (2012) 2, pp. 97-128
Persistent link: https://www.econbiz.de/10009564525
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Customer involvement in product development : an industrial network perspective
Laage-Hellman, Jens; Lind, Frida; Perna, Andrea - In: Journal of business-to-business marketing 21 (2014) 4, pp. 257-276
Persistent link: https://www.econbiz.de/10010478072