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How do embarrassing service disruptions impact bystanders' word-of-mouth, complaining, and avoidance? : the moderating role of self-construal
Ziegler, Alexander H.
;
Allen, Alexis M.
;
Peloza, John
; …
- In:
Journal of consumer behaviour
23
(
2024
)
3
,
pp. 1070-1086
Persistent link: https://www.econbiz.de/10014575534
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