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Service quality perceptions of customers about mobile telecommunication services : a case of India
Gautam, Vikas - In: Journal of global marketing 28 (2015) 1, pp. 19-31
Persistent link: https://www.econbiz.de/10010520771
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Outshopping through the Internet : a multicountry investigation
Lee, Dongdae; Paswan, Audesh K.; Ganesh, Gopala K.; … - In: Journal of global marketing 22 (2009) 1, pp. 53-66
Persistent link: https://www.econbiz.de/10003857670
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SALCUSTOR : a multidimensional scale for salespersons’ customer orientation and implications for customer-oriented selling : empirical evidence from India
Singh, Ramendra; Koshy, Abraham - In: Journal of global marketing 24 (2011) 3, pp. 201-215
Persistent link: https://www.econbiz.de/10009305493
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Linkages between switching barriers and service recovery evaluation : an Indian exploration
Gautam, Vikas - In: Journal of global marketing 26 (2013) 3, pp. 147-154
Persistent link: https://www.econbiz.de/10010189501