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~isPartOf:"Journal of hospitality marketing & management"
~person:"Hanks, Lydia"
~person:"Jang, Soocheong"
~subject:"Kundenzufriedenheit"
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THE SElKATSUSHA AND THE FIGHT...
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Kundenzufriedenheit
Consumer behaviour
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Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Dienstleistungsqualität
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affect priming
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costly signaling theory
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Hanks, Lydia
Jang, Soocheong
Han, Heesup
4
Prayag, Girish
3
Assaker, Guy
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Baloglu, Seyhmus
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Fan, Alei
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Kim, Mi Ran
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Journal of hospitality marketing & management
International journal of hospitality management
10
International journal of contemporary hospitality management
4
European journal of marketing : EJM
1
Journal of service research : JSR
1
Service business
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
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Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
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2
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
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