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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Beschwerdemanagement"
~subject:"Confidence"
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Beschwerdemanagement
Confidence
Beziehungsmarketing
114
Relationship marketing
114
Consumer behaviour
72
Konsumentenverhalten
72
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
38
Hotellerie
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Gastronomie
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Restaurant industry
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Brand management
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Markenführung
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Brand image
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Markenimage
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customer loyalty
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loyalty
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Hospitality industry
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satisfaction
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customer satisfaction
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service quality
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Mattila, Anna S.
2
Tang, Liang
2
Akhtar, Nadeem
1
Al-Ansi, Amr
1
Assaker, Guy
1
Baker, Melissa A.
1
Busser, James A.
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Bustin, Adi
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Cai, Ruiying
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Ekiz, Erdogan H.
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El Haddad, Rania
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Fazal-e-Hasan, Syed
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Ghahramani, Ladan
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Han, Heesup
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Hickman, Ellie
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Huey Chern Boo
1
Hwang, Yoo Hee
1
Israeli, Aviad
1
Israeli, Aviad A.
1
Jeaheng, Yoksamon
1
Jin, Naeyhun
1
Kang, Juhee
1
Karpinski, Aryn C.
1
Khalilzadeh, Jalayer
1
Kharouf, Husni
1
Khoo-Lattimore, Catheryn
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Kim, Eojina
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Kim, Hyelin
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Kim, Kyungmin
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Kim, Youngsun Sean
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Lee, Chung Hun
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Line, Nathaniel D.
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Ma, Junzhao
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Manthiou, Aikaterini
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Martínez García de Leaniz, Patricia
1
Merkebu, Jerusalem
1
Momayez, Ayatollah
1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
82
Journal of business research : JBR
77
International journal of hospitality management
45
Industrial marketing management : the international journal for industrial and high-tech firms
36
The journal of services marketing
32
The service industries journal
28
Asia Pacific journal of marketing and logistics
21
The journal of business & industrial marketing
21
Journal of strategic marketing
20
International journal of contemporary hospitality management
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
Service business
18
Journal of service research : JSR
17
Services marketing quarterly
17
International journal of electronic marketing and retailing : IJEMR
15
Journal of travel and tourism marketing
15
SpringerLink / Bücher
15
Journal of business-to-business marketing
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
The international journal of bank marketing : IJBM
14
Cogent business & management
13
European journal of marketing : EJM
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
Journal of financial services marketing : JFSM
13
Journal of the Academy of Marketing Science
13
Psychology & marketing
13
Marketing intelligence & planning
12
International journal of electronic customer relationship management : IJECRM
11
International journal of retail & distribution management
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of service management
11
Marketing letters : a journal of research in marketing
11
Journal of retailing
10
Journal of service research
10
Tourism management : research, policies, practice
10
Journal of business ethics : JOBE
9
Journal of internet commerce
9
Journal of marketing
9
International journal of services, economics and management
8
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ECONIS (ZBW)
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1
The influence of trust on repeat tourism : the Mauritian case study
Sannassee, Raja Vinesh
;
Seetanah, Boopendra
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 770-789
Persistent link: https://www.econbiz.de/10011433710
Saved in:
2
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
3
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
4
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
5
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
6
The role of effective communication and trustworthiness in determining guests' loyalty
Kharouf, Husni
;
Sekhon, Harjit
;
Fazal-e-Hasan, Syed
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 240-262
Persistent link: https://www.econbiz.de/10012176610
Saved in:
7
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
8
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
9
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
10
Generational profiles in value co-creation interactions
Shulga, Lenna V.
;
Busser, James A.
;
Kim, Hyelin
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10011848350
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