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Identifying and ranking critical success factors of customer experience in banks : an analytic hierarchy process (AHP) approach
Garg, Ruchi; Rahman, Zillur; Qureshi, M. N.; Kumar, Ishwar - In: Journal of modelling in management 7 (2012) 2, pp. 201-220
Persistent link: https://www.econbiz.de/10009678333
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Measuring customer experience in banks : scale development and validation
Garg, Ruchi; Rahmen, Zillur; Qureshi, M. N. - In: Journal of modelling in management 9 (2014) 1, pp. 87-117
Persistent link: https://www.econbiz.de/10010339081
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Identification and prioritization of corporate sustainability practices using analytical hierarchy process
Goyal, Praveen; Rahman, Zillur; Kazmi, Absar Ahmad - In: Journal of modelling in management 10 (2015) 1, pp. 23-49
Persistent link: https://www.econbiz.de/10011302456
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Analyzing enablers of sustainable supply chain : ISM and fuzzy AHP approach
Kumar, Divesh; Rahman, Zillur - In: Journal of modelling in management 12 (2017) 3, pp. 498-524
Persistent link: https://www.econbiz.de/10011776926