Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis
Year of publication: |
2013
|
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Authors: | Talib, Faisal ; Rahman, Zillur ; Qureshi, M. N. |
Published in: |
International journal of quality and innovation. - Genève : Inderscience Enterprises, ISSN 1756-6975, ZDB-ID 2503648-8. - Vol. 2.2012/14, 2, p. 105-119
|
Subject: | total quality management | TQM | service industries | quality tools | quality techniques | Indian | Qualitätsmanagement | Quality management | Dienstleistungssektor | Service industry | Indien | India | Dienstleistungsqualität | Service quality |
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