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The effect of customer service on retailers' shareholder wealth: the role of availability and reputation cues
Wiles, Michael A. - In: Journal of retailing 83 (2007) 1, pp. 19-31
Persistent link: https://www.econbiz.de/10003438198
Cover Image
The effect of customer service on retailers’ shareholder wealth: The role of availability and reputation cues
Wiles, Michael A. - In: Journal of retailing 83 (2007) 1, pp. 19-32
Persistent link: https://www.econbiz.de/10007599011