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The employee-organization relationship, organizational citizenship behaviors, and superior service quality
Bell, Simon J.; Menguc, Bulent - In: Journal of retailing 78 (2002) 2, pp. 131-146
Persistent link: https://www.econbiz.de/10006616166
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Co-production and customer loyalty in financial services
Auh, Seigyoung; Bell, Simon J.; Mcleod, Colin S.; Shih, Eric - In: Journal of retailing 83 (2007) 3, pp. 359
Persistent link: https://www.econbiz.de/10007757962
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Co-production and customer loyalty in financial services
Auh, Seigyoung; Bell, Simon J.; McLeod, Colin S.; Shih, Eric - In: Journal of retailing 83 (2007) 3, pp. 359-370
Persistent link: https://www.econbiz.de/10003517372