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~isPartOf:"Journal of retailing and consumer services"
~person:"Pacheco, Natália Araújo"
~subject:"Service quality"
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Service quality
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Pacheco, Natália Araújo
Prentice, Catherine
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Quach, Sara
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Rokonuzzaman, Md
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Hollebeek, Linda D.
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Whom do customers blame for a service failure? : effects of thought speed on causal locus attribution
Pacheco, Natália Araújo
;
Geuens, Maggie
;
Santos, …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 60-65
Persistent link: https://www.econbiz.de/10011801745
Saved in:
2
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
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