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Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.; Park, Jungkun; Lee, Sangwoo - In: Journal of retailing and consumer services 74 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
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The impact of voice assistants' intelligent attributes on consumer well-being : findings from PLS-SEM and fsQCA
Kang, Weiyao; Shao, Bingjia - In: Journal of retailing and consumer services 70 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014235376
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Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
Sukanlaya Sawang; Lee, Chia-Chi; Chou, Cindy Yunhsin; … - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014371803
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The factors influencing STD through SOR theory
Nieves-Pavón, Sergio; López-Mosquera García, Natalia; … - In: Journal of retailing and consumer services 75 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014373380
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Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction : an explanation from temporal and conversational cues
Xu, Ying; Niu, Nan; Zhao, Zixiang - In: Journal of retailing and consumer services 74 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014364474
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Online consumer behaviour and its relationship to website atmospheric induced flow : insights into online travel agencies in China
Gao, Lingling; Bai, Xuesong - In: Journal of retailing and consumer services 21 (2014) 4, pp. 653-665
Persistent link: https://www.econbiz.de/10010388513
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The influence of empathy in complaint handling : evidence of gratitudinal and transactional routes to loyalty
Simon, Françoise - In: Journal of retailing and consumer services 20 (2013) 6, pp. 599-608
Persistent link: https://www.econbiz.de/10010128294
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Pre- and post-purchase stage in impulse buying : the role of mood and satisfaction
Ozer, Leyla; Gultekin, Beyza - In: Journal of retailing and consumer services 22 (2015), pp. 71-76
Persistent link: https://www.econbiz.de/10010468496
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Explain the intention to use smartphones for mobile shopping
Agrebi, Sinda; Jallais, Joël - In: Journal of retailing and consumer services 22 (2015), pp. 16-23
Persistent link: https://www.econbiz.de/10010468505
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The impact of age in the generation of satisfaction and WOM in mobile shopping
San-Martín, Sonia; Prodanova, Jana; Jiménez, Nadia - In: Journal of retailing and consumer services 23 (2015), pp. 1-8
Persistent link: https://www.econbiz.de/10010503940