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Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.; Friman, Margareta; Pareigis, Jörg; … - In: Journal of retailing and consumer services 19 (2012) 4, pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
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Unlocking potential : an integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making
Sukhov, Alexandre; Friman, Margareta; Olsson, Lars E. - In: Journal of retailing and consumer services 74 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014364471
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The role of predicted, on-line experienced and remembered satisfaction in current choice to use public transport services
Pedersen, Tore; Friman, Margareta; Kristensson, Per - In: Journal of retailing and consumer services 18 (2011) 5, pp. 471-476
Persistent link: https://www.econbiz.de/10009289883
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The role of predicted, on-line experienced and remembered satisfaction in current choice to use public transport services
Pedersen, Tore; Friman, Margareta; Kristensson, Per - In: Journal of retailing and consumer services 18 (2011) 5, pp. 471-475
Persistent link: https://www.econbiz.de/10009300053
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Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.; Friman, Margareta; Contreras … - In: Journal of retailing and consumer services 55 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012268821