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Consumer responses to planned obsolescence
Kuppelwieser, Volker; Klaus, Philipp; Manthiou, Aikaterini - In: Journal of retailing and consumer services 47 (2019), pp. 157-165
Persistent link: https://www.econbiz.de/10011995548
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Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp; Kuppelwieser, Volker - In: Journal of retailing and consumer services 59 (2021), pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
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Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini; Hickman, Ellie; Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
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The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
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Metaverse retail : pioneering research avenues for tomorrow's marketplace
Klaus, Philipp; Manthiou, Aikaterini - In: Journal of retailing and consumer services 78 (2024), pp. 1-4
Persistent link: https://www.econbiz.de/10015095102
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Navigating the metaverse : marketing strategies and sensory integration
Klaus, Philipp; Manthiou, Aikaterini - In: Journal of retailing and consumer services 78 (2024), pp. 1-2
Persistent link: https://www.econbiz.de/10015095150
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Is digital fashion the future of the metaverse? : insights from YouTube comments
Van Ha Luong; Tarquini, Annalisa; Anadol, Yaprak; … - In: Journal of retailing and consumer services 79 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015095387
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How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp - In: Journal of retailing and consumer services 68 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
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Future research directions : enhancing the citizenship experience
Kuppelwieser, Volker; Klaus, Philipp - In: Journal of retailing and consumer services 81 (2024), pp. 1-4
Persistent link: https://www.econbiz.de/10015117840
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The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp; Zaichkowsky, Judith Lynne - In: Journal of retailing and consumer services 65 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013169684