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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
778
Konsumentenverhalten
778
Beziehungsmarketing
720
Relationship marketing
720
Customer satisfaction
492
Kundenzufriedenheit
492
Dienstleistungsqualität
336
Service quality
336
Einzelhandel
235
Retail trade
235
Online retailing
197
Online-Handel
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Prentice, Catherine
17
Söderlund, Magnus
13
Park, Jungkun
12
Lombart, Cindy
10
Mortimer, Gary
8
Khan, Imran
7
Louis, Didier
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Rana, Nripendra P.
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Agag, Gomaa
6
Bala, Pradip Kumar
6
Chakraborty, Shibashish
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Fazal-e-Hasan, Syed Muhammad
6
Hollebeek, Linda D.
6
Klaus, Philipp
6
Molinillo, Sebastian
6
Pantano, Eleonora
6
Park, Eunil
6
Quach, Sara
6
Seger-Guttmann, Tali
6
Thaichon, Park
6
Dwivedi, Yogesh K.
5
Loureiro, Sandra Maria Correia
5
Paul, Justin
5
Rokonuzzaman, Md
5
Abdelmoety, Ziad Hassan
4
Alalwan, Ali Abdallah
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Algharabat, Raed
4
Alnawas, Ibrahim
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Carlson, Jamie
4
Cheah, Jun-Hwa
4
Chebat, Jean-Charles
4
Das, Gopal
4
Han, Heesup
4
Han, Xiaoyun
4
Harun, Ahasan
4
Hur, Won-Moo
4
Hyun, Hyowon
4
Japutra, Arnold
4
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Journal of retailing and consumer services
Journal of business research : JBR
1,053
International journal of hospitality management
768
Industrial marketing management : the international journal for industrial and high-tech firms
555
The service industries journal
487
The journal of services marketing
435
International journal of contemporary hospitality management
353
Journal of Services Marketing
350
SpringerLink / Bücher
350
Tourism management : research, policies, practice
347
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
293
NBER working paper series
291
The journal of business & industrial marketing
284
Journal of travel and tourism marketing
277
Journal of hospitality marketing & management
269
Journal of the Academy of Marketing Science
258
NBER Working Paper
257
Working paper / National Bureau of Economic Research, Inc.
239
European Journal of Marketing
225
Journal of strategic marketing
225
Asia Pacific journal of marketing and logistics
220
Cogent business & management
219
Psychology & marketing
207
International Journal of Bank Marketing
206
Journal of service management
206
Journal of service research : JSR
202
Services marketing quarterly
200
Auditing : a journal of practice & theory
199
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
188
Journal of marketing
182
Service business
181
International journal of electronic customer relationship management : IJECRM
179
Journal of retailing
179
Journal of air transport management
175
Management science : journal of the Institute for Operations Research and the Management Sciences
174
The TQM journal : the international review of organizational improvement
169
International journal of productivity and quality management : IJPQM
167
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
164
Marketing intelligence & planning
161
European journal of marketing : EJM
158
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ECONIS (ZBW)
973
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1
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973
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1
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
2
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
3
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
6
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Christoph
;
Hoadley, Susan
;
Hamin, Hamin
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
7
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
8
Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong
;
Kim, Thai Young
;
Wang, Xueqin
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
Saved in:
9
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
10
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
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