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Et tu, Brute? : how unfair!
Tripathi, Sanjeev - In: Journal of retailing and consumer services 39 (2017), pp. 79-92
Persistent link: https://www.econbiz.de/10011747727
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Don't tell me you are sorry with a gift : the negative consequences of apology gifts
Hooge, Ilona E. de; Straeter, Laura M. - In: Journal of retailing and consumer services 70 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014240268
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Reactions of the jilted consumer
Andrews MacLelland, Melinda; Foster, Jamye - In: Journal of retailing and consumer services 22 (2015), pp. 53-60
Persistent link: https://www.econbiz.de/10010468501
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Effects of perceived justice of fair trade organizations on consumers' purchase intention toward fair trade products
Wang, Edward Shih-Tse; Chen, Yu-Chen - In: Journal of retailing and consumer services 50 (2019), pp. 66-72
Persistent link: https://www.econbiz.de/10012114120
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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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The influence of empathy in complaint handling : evidence of gratitudinal and transactional routes to loyalty
Simon, Françoise - In: Journal of retailing and consumer services 20 (2013) 6, pp. 599-608
Persistent link: https://www.econbiz.de/10010128294
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Social validation, reciprocation, and sustainable orientation : cultivating "clean" codes of conduct through social influence
Otterbring, Tobias; Folwarczny, Michał - In: Journal of retailing and consumer services 76 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014460858
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Horizontal mergers under uniform resource constraints
Nie, Pu-yan; Wang, Chan; Wen, Hong-xing - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665877
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The retailer's brand promotion strategy under competition : the impact of supply uncertainty
Wang, Hua; Xie, Yanle; Wang, Cuicui - In: Journal of retailing and consumer services 73 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10014303162
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Persuasive cues and reciprocal behaviors in influencer-follower relationships : the mediating role of influencer defense
Wong, Amy; Wei, Joicey - In: Journal of retailing and consumer services 75 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014372614