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Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei; Xu, Mao; Zeng, Wenjuan; Tse, Ying Kei; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
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Do supermarkets' emails have any value for their customers? : the effect of emails' content and interestingness on customers' attitude and engagement
Rodriguez, Virginie; Sangle-Ferriere, Marion - In: Journal of retailing and consumer services 75 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014371703
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Perceived corporate social responsibility and job satisfaction in grocery retail : a comparison between low- and high-productivity stores
Castaldo, Sandro; Ciacci, Andrea; Penco, Lara - In: Journal of retailing and consumer services 74 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014364641
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Elderly consumers and their food store experiences
Meneely, Lisa; Strugnell, Chris; Burns, Amy - In: Journal of retailing and consumer services 16 (2009) 6, pp. 458-465
Persistent link: https://www.econbiz.de/10003906188
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The impact of selected store image dimensions on retailer equity : evidence from 10 Chinese hypermarkets
Jinfeng, Wu; Tian, Zhilong - In: Journal of retailing and consumer services 16 (2009) 6, pp. 486-494
Persistent link: https://www.econbiz.de/10003906209
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The competitive response of small, independent retailers to organized retail : study in an emerging economy
Ramakrishnan, K. - In: Journal of retailing and consumer services 17 (2010) 4, pp. 251-258
Persistent link: https://www.econbiz.de/10003989683
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Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar; Jiménez-Zarco, Ana Isabel; … - In: Journal of retailing and consumer services 17 (2010) 4, pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
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Towards a hierarchical theory of shopping motivation
Wagner, Tillmann; Rudolph, Thomas - In: Journal of retailing and consumer services 17 (2010) 5, pp. 415-429
Persistent link: https://www.econbiz.de/10008654216
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Making working in retailing interesting : a study of human resource management practices in Danish grocery retail chains
Esbjerg, Lars; Buck, Nuka; Grunert, Klaus G. - In: Journal of retailing and consumer services 17 (2010) 2, pp. 97-108
Persistent link: https://www.econbiz.de/10003956358
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The effect of aging on consumer disadvantage in grocery retail services among the Finnish elderly
Kohijoki, Anna-Maija - In: Journal of retailing and consumer services 18 (2011) 4, pp. 370-377
Persistent link: https://www.econbiz.de/10009232564